How do we gather information?
Third Party AVG Support provides solution services to consumers by employing online tools and software, and through telephone support of users. The tools facilitate remote access and control of user computer. Third Party AVG Support will access user computer only with his/her (user) consent. To provide technical support services, we would need certain technical or personal information and permissions from the user. Other technical information may be accessed by diagnostic tools as our computers will have access to user computer in order to provide our services.
What kind of information do we need?
Personal Information: We will need user personal information such as First Name, Last Name, Phone No., E-mail address, Postal Address, so that we can identify the user and/or contact the user whenever required.
Payment Information: We will require user credit card or debit card information at the time of purchase of our services, to facilitate transactions online or on phone, whichever way the user chooses the transaction to take place. AVG Support will use third party payment processing and payment gateways to verify user credit or debit card information, and to process the transaction.
Technical Information: Third Party AVG Support may ask the user for the technical information pertaining to the computer, so that we can resolve technical issues that exist or may arise in your computer system anytime during the service period.
Any information gathered from the user of our services may be used in any of the following ways:
To process transactions: We will ask user to provide his/her required personal information that enables the user buy our services online. This information is required to verify and process transactions through payment gateways and merchant account.
To send e-mails: We may use the e-mail address provided by the user, at the time of registration and purchase of our services, to send to the user the information and updates related to the order placed.
If at all the user agrees to subscribe to our newsletter services, we may also use the e-mail address to send to user the company news, updates, products or service, promotional offers and other such information. Please note that the user can unsubscribe from receiving company newsletters anytime. The instructions to unsubscribe from newsletters are mentioned in detail at the end of each such e-mail.
Use of Remote Access Third Party AVG Support provides online-based subscription technical support, for which our technicians would need access to and control of the subscriber (user) computer system. We use software and tools that enable us take control of user computer remotely. This process of remote access to the user computer allows us identify and rectify technical problems without having to come physically to resolve technical issues.
Our support technicians are thoroughly trained to use remote access software. To avoid any event of access to the user confidential information stored on computer or computer network, AVG Support ensures limited access of the technicians to the data stored on the subscriber computer or network.
Do we use any cookies?
Do we record help sessions?
Third Party AVG Support may monitor and record online and offline help sessions between end-users and technicians to improve its services. These records will be used to enhance our support knowledge base, improve our services, and company internal research purposes.
UK Help Support may use IP addresses of the subscribers of its services. It may help us in tracking user movement, manage the website, analyze trends and collect demographic information for collective use.
Addendum of Information
To ensure protection against frauds, AVG Support may append personal information provided by the user with the information we may get from other sources. To determine credibility, we may use your (user) personal name and associated information to obtain a credit report in accord with the laws.
Links To External Websites
Third Party AVG Support may have links to other websites. We are not responsible for the content and privacy practices of these external websites.
Can the personal information be updated or removed?
Yes. If a user wants to make any changes to the personal information provided by him or her, the user can do the corrections and/or update it by logging in to his/her account on our website. If a user desires not to use our services any longer, the user may also remove his/her personal information through our website.
Notification Of Changes
For providing technical support and other services to business clients, other than the above-mentioned privacy policies will also be applicable. These policies will be detailed in writing to our business clients at the time of agreement.